FAQ

How do I use the Teaory capsules on the machine?

To obtain the best tea quality from our capsules, please follow these instructions:

  1. After inserting the capsule, fill the water tank and allow the equivalent of a small cup to run through and rinse the capsule. Pour its output.
  2. Run through the capsule again with the equivalent of a small cup. This time, it should fill your teacup.
  3. Wait for 15 seconds, before allowing the equivalent of a regular cup to fill the remaining volume of your teacup.
  4. Enjoy!

How much will I have to pay for shipping?

We offer complimentary shipping for all local purchases above $60 in a single order. If your order value is below $60, there is a chargeable flat delivery rate of $8.

 

Orders will be dispatched within the next working day, and you can expect your order in 3 to 4 working days. Shipping delays may be expected during festive seasons, and we seek your understanding if you have placed an order during these periods of time.

Which machines can I use to brew my Teaory capsules?

Teaory capsules are compatible with every capsule machine available in the market! However, we recommend Nespresso® coffee machines, such as the Nespresso® Inissia, Nespresso® Pixie, and Nespresso® Essenza Mini.

Are Teaory capsules made from tea leaves or tea powder?

Our teas are loose leaf teas that are grounded in small batches at our main office located in Singapore, before they are packaged into capsule forms. To ensure the freshness of our teas, we adhere to a strict care and handling procedure. This retains the quality of our fragrance teas that our customers are familiar with.

Where does Teaory source its tea?

Inspired by Asian cultures, our teas are sourced and supplied from Taiwan. The tea leaves used in our capsules were also awarded by the World Tea Union.

How many times can I use each Teaory tea capsule?

Our capsules can be reused multiple times. For optimal results, reuse the tea capsule within an hour of the first brew, and wait for about 3 to 5 minutes between infusions.

How long are the tea capsules good for?

Although tea will never expire, it will lose its freshness over time. We recommend enjoying them within 2 years after its date of packaging.

How many capsules are there in each box?

Each tin box contains 5 foil-lined bags that contain 2 capsules each, which contains a total of 10 tea capsules.

Where can I buy Teaory capsules?

Currently, Teaory capsules are available for purchase on our website at Teaory.co.

Can I make wholesale purchases?

If you are interested in serving or retailing Teaory teas, please send an e-mail to info@teaory.co, and a sales representative will be in touch with you shortly.

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